Refund & Cancellation Policy
Last updated: 18 September 2026
- Free trial: 7 days. Cancel before it ends and you're never charged.
- First payment: changed your mind? Ask within 14 days of your first charge for a full refund.
- After that: cancel any time. You keep access until the end of the period you've paid for, and you won't be charged again.
How to cancel
- Click the ShieldScam 🛡️ icon in your browser toolbar.
- Click Manage subscription. This opens Stripe's secure billing portal.
- Choose Cancel subscription.
You can also email us at the address below and we'll cancel it for you. Cancelling stops future renewals. ShieldScam keeps working until the end of your current billing period, then turns off.
Free trial
Your card isn't charged during the 7-day trial. If you cancel at any point before the trial ends, you won't be charged at all. Stripe may place a small temporary authorisation on your card when you start the trial to check it's valid; it isn't a charge and is released automatically.
Refunds
- Within 14 days of your first paid charge: email us and we'll refund that charge in full and cancel the subscription.
- Renewals: we don't normally refund renewals or part-used billing periods; cancel before your renewal date to avoid being charged. If you were charged for a renewal you didn't expect, contact us within 14 days of the charge and we'll look at it sympathetically.
- Charged by mistake (for example charged twice, or charged after cancelling): we'll refund in full.
- If we discontinue ShieldScam, we'll refund any unused part of a prepaid period.
Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.
This policy doesn't affect your statutory rights as a consumer.
Contact
Refund requests and questions: razaqnadim04@gmail.com. Please include the email address you subscribed with.